Hippo vs. Freshdesk
A side-by-side comparison based on G2 review data.
| Metric | Hippo | Freshdesk |
|---|---|---|
| Overall rating | 3.8 | 4.4 |
| Review count | 20 | 3,867 |
| Ease of use | 9.2 | 9.0 |
| Ease of setup | 9.1 | 8.8 |
| Quality of support | 8.5 | 8.9 |
| Meets requirements | 8.7 | 8.8 |
| NPS | 20 | 59.968271 |
| Small Business | 30.0% | 48.4% |
| Mid-Market | 60.0% | 40.1% |
| Enterprise | 10.0% | 11.5% |
| Total page views | 130 | 7,292 |
| Total LLM citations | 250 | 63,061 |
Hippo
Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can provide them conversational support with help of chatbots, live chats, calls and automate marketing efforts to provide a personalized customer experience with omnichannel campaigns including emails, WhatsApp, SMS and push notifications.
- Ease of Use
- User-Friendly Interface
- User Interface
- Features
- Customer Support
- Helpful
Freshdesk
Freshdesk (a product of Freshworks Inc.) helps customer service teams move from their first AI agent to AI-powered customer service, without a drawn-out transformation program. Freshdesk unifies channels, conversations, AI, and customer context into one place, so agents always have the full picture before responding. Ready-to-use AI agents understand intent, take action, and resolve requests across channels, not just route them. AI Copilot helps every agent work faster and with more confidence, and AI Insights turns service data into decisions instead of dashboards.
- Ease of Use
- Features
- Automation
- Ticket Management
- Efficiency
- Helpful