G2 Vendor Directory

Heyo Phone vs. Freshcaller

A side-by-side comparison based on G2 review data.

MetricHeyo Phone

by Heyophone

Freshcaller

by Freshworks

Overall rating4.44.1
Review count28132
Ease of use9.28.8
Ease of setup9.18.6
Quality of support8.58.7
Meets requirements8.88.6
NPS55.55555641.732283
Small Business57.1%70.0%
Mid-Market25.0%24.6%
Enterprise17.9%5.4%
Total page views317387
Total LLM citations2,0693,264

Heyo Phone

Heyo helps small business owners manage all their customer communication, get more enquiries and grow business right from your phone. Heyo Phone has gained significant traction as a digital phone line for businesses across India with more than 1.5 Million downloads and 100,000 users. Experience seamless customer communication with Heyo Phone’s Smart features - Single Business Phone Number, Auto Call Recording, WhatsApp API, Auto Call Distribution, IVR, Multiple Staff Access, Custom Business Greeting Messages, Voicemail & much more starting at ₹199 per month.

Pros

  • Call Recording
  • Calling Features
  • Ease of Use
  • Easy Communication
  • Business Tools
  • VoIP Services

Freshcaller

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity.

Pros

  • Ease of Use
  • Dialing Features
  • Quick Setup
  • User-Friendly
  • Simple
  • Easy Setup