Helpwise vs. Keeping
A side-by-side comparison based on G2 review data.
| Metric | Helpwise | Keeping |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 181 | 71 |
| Ease of use | 9.2 | 9.1 |
| Ease of setup | 9.2 | 8.9 |
| Quality of support | 9.3 | 9.3 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 73.595506 | 61.428571 |
| Small Business | 90.1% | 78.9% |
| Mid-Market | 9.9% | 21.1% |
| Enterprise | 0.0% | 0.0% |
| Total page views | 406 | 170 |
| Total LLM citations | 1,779 | 148 |
Helpwise
Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts.
- Easy Access
- Simple
- Helpful
- Visibility
- Customer Management
- Training
Keeping
Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in New York, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you.
- Simple
- Ease of Use
- Team Collaboration
- Communication
- Easy Access
- Email Management