HelpWire vs. SolarWinds DameWare Remote Support
A side-by-side comparison based on G2 review data.
| Metric | HelpWire | SolarWinds DameWare Remote Support |
|---|---|---|
| Overall rating | 4.8 | 4.3 |
| Review count | 31 | 68 |
| Ease of use | 9.5 | 9.1 |
| Ease of setup | 9.6 | 9.0 |
| Quality of support | 9.5 | 8.5 |
| Meets requirements | 9.4 | 9.3 |
| NPS | 90 | 52.941176 |
| Small Business | 80.6% | 14.7% |
| Mid-Market | 19.4% | 50.0% |
| Enterprise | 0.0% | 35.3% |
| Total page views | 450 | 180 |
| Total LLM citations | 1,286 | 915 |
HelpWire
HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.
- Simplicity
- Reliable
- Connection Speed
- Customer Support
- User-Friendly
- Issue Resolution
SolarWinds DameWare Remote Support
Dameware® Remote Support is an affordable and easy-to-use remote support software designed to simplify and accelerate remote IT administration tasks for IT admins and support technicians. Dameware Remote Support includes the built-in Dameware Mini Remote Control for gaining remote access to Windows®, Linux®, and Mac® OS X® systems. Dameware is a trusted, award-winning brand used by thousands of organizations worldwide.
- Ease of Use
- Remote Control
- Automation
- Remote Access
- Affordable
- Software Updates