HelpWire vs. NetSupport Manager
A side-by-side comparison based on G2 review data.
| Metric | HelpWire | NetSupport Manager |
|---|---|---|
| Overall rating | 4.8 | 4.7 |
| Review count | 31 | 18 |
| Ease of use | 9.5 | 9.5 |
| Ease of setup | 9.6 | 9.3 |
| Quality of support | 9.5 | 9.8 |
| Meets requirements | 9.4 | 9.7 |
| NPS | 90 | 88.235294 |
| Small Business | 80.6% | 22.2% |
| Mid-Market | 19.4% | 55.6% |
| Enterprise | 0.0% | 22.2% |
| Total page views | 450 | 97 |
| Total LLM citations | 1,286 | 208 |
HelpWire
HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.
- Simplicity
- Reliable
- Connection Speed
- Customer Support
- User-Friendly
- Issue Resolution
NetSupport Manager
Secure, multi-platform remote access to workstations and servers. NetSupport Manager has consistently led the way with innovative features to aid remote PC management for 34 years. Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single, high-speed solution for the remote management of critical systems, servers and users – with no need for third-party services or ongoing subscription costs.