HelpWire vs. Microsoft Quick Assist
A side-by-side comparison based on G2 review data.
| Metric | HelpWire | Microsoft Quick Assist |
|---|---|---|
| Overall rating | 4.8 | 4.4 |
| Review count | 31 | 34 |
| Ease of use | 9.5 | 9.7 |
| Ease of setup | 9.6 | 9.7 |
| Quality of support | 9.5 | 9.2 |
| Meets requirements | 9.4 | 9.1 |
| NPS | 90 | 59.375 |
| Small Business | 80.6% | 41.2% |
| Mid-Market | 19.4% | 26.5% |
| Enterprise | 0.0% | 32.4% |
| Total page views | 450 | 204 |
| Total LLM citations | 1,286 | 1,267 |
HelpWire
HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.
- Simplicity
- Reliable
- Connection Speed
- Customer Support
- User-Friendly
- Issue Resolution
Microsoft Quick Assist
Quick Assist is a new app in Windows 10 that enables you to receive or provide assistance over a remote connection. We encourage you to try Quick Assist for a more streamlined, easy-to-use experience.
- Easy Setup
- Ease of Use
- Remote Support