HelpDesk+ AI-Powered Slack Support vs. Scratchpad
A side-by-side comparison based on G2 review data.
| Metric | HelpDesk+ AI-Powered Slack Support | Scratchpad |
|---|---|---|
| Overall rating | 4.5 | 4.8 |
| Review count | 69 | 1,493 |
| Ease of use | 9.1 | 9.6 |
| Ease of setup | 9.0 | 9.5 |
| Quality of support | 9.2 | 9.7 |
| Meets requirements | 9.2 | 9.3 |
| NPS | 66.666667 | 91.032609 |
| Small Business | 37.9% | 21.2% |
| Mid-Market | 33.3% | 57.9% |
| Enterprise | 28.8% | 20.9% |
| Total page views | 96 | 535 |
| Total LLM citations | 229 | 2,284 |
HelpDesk+ AI-Powered Slack Support
What is HelpDesk+? HelpDesk+ is a smart support tool that brings Jira Service Management into Slack and Microsoft Teams. It lets teams handle service requests right where they’re already communicating, to minimize context switching and make resolving issues quicker and easier. Purpose: HelpDesk+ is designed to simplify IT and customer support workflows by embedding Jira Service Management functionality into Slack and Teams. It ensures faster response times, smoother collaboration, and a seamless support experience through real-time updates, notifications, and automation.
- Slack Integration
- Ease of Use
- Integrations
- Automation
- Customer Support
- Intuitive
Scratchpad
Scratchpad: The AI workspace for sales Remove admin work. Execute flawlessly. Win more deals. Scratchpad is the AI workspace built for sales. It removes admin work for sellers and drives strategy and execution on every deal — automated before and after every call. Sellers use Scratchpad to: - Update Salesforce fields from calls, emails, and notes - Take structured notes tied to opportunities and accounts - Draft follow-ups, business cases, and handoff docs - Review deals, surface risks, and prep for next steps - Qualify pipeline consistently with MEDDIC, SPICED, or custom criteria - The
- Ease of Use
- Helpful
- Salesforce Integration
- Time-saving
- Daily Use
- CRM Integration