Helpdesk 365 vs. Zendesk for Employee Service
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | Zendesk for Employee Service |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 258 | 112 |
| Ease of use | 9.5 | 9.1 |
| Ease of setup | 9.3 | 9.1 |
| Quality of support | 9.8 | 9.1 |
| Meets requirements | 9.3 | 9.3 |
| NPS | 85.214008 | 66.055046 |
| Small Business | 14.3% | 26.4% |
| Mid-Market | 73.2% | 54.7% |
| Enterprise | 12.5% | 18.9% |
| Total page views | 1,405 | 519 |
| Total LLM citations | 2,418 | 2,790 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
Zendesk for Employee Service
Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity.
- Ease of Use
- Features
- Time-saving
- Customer Support
- Helpful
- Useful