Helpdesk 365 vs. Splashtop Remote Support
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | Splashtop Remote Support |
|---|---|---|
| Overall rating | 4.7 | 4.7 |
| Review count | 258 | 286 |
| Ease of use | 9.5 | 9.6 |
| Ease of setup | 9.3 | 9.5 |
| Quality of support | 9.8 | 9.5 |
| Meets requirements | 9.3 | 9.6 |
| NPS | 85.214008 | 86.545455 |
| Small Business | 14.3% | 56.8% |
| Mid-Market | 73.2% | 38.9% |
| Enterprise | 12.5% | 4.3% |
| Total page views | 1,405 | 606 |
| Total LLM citations | 2,418 | 9,168 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
Splashtop Remote Support
Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads.
- Ease of Use
- Remote Access
- Remote Support
- Simple
- Reliability
- Setup Ease