Helpdesk 365 vs. Spiceworks Cloud Help Desk
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | Spiceworks Cloud Help Desk |
|---|---|---|
| Overall rating | 4.7 | 4.3 |
| Review count | 258 | 311 |
| Ease of use | 9.5 | 8.9 |
| Ease of setup | 9.3 | 8.9 |
| Quality of support | 9.8 | 8.7 |
| Meets requirements | 9.3 | 8.8 |
| NPS | 85.214008 | 46.278317 |
| Small Business | 14.3% | 22.3% |
| Mid-Market | 73.2% | 65.7% |
| Enterprise | 12.5% | 12.0% |
| Total page views | 1,405 | 389 |
| Total LLM citations | 2,418 | 3,658 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options.
- Incident Management
- Efficiency
- Team Collaboration
- Communication Efficiency
- Tracking Ease
- Collaboration