Helpdesk 365 vs. OpenText Service Management Automation X (SMAX)
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | OpenText Service Management Automation X (SMAX) |
|---|---|---|
| Overall rating | 4.7 | 4.2 |
| Review count | 258 | 72 |
| Ease of use | 9.5 | 8.2 |
| Ease of setup | 9.3 | 7.6 |
| Quality of support | 9.8 | 8.2 |
| Meets requirements | 9.3 | 8.7 |
| NPS | 85.214008 | 42.857143 |
| Small Business | 14.3% | 18.1% |
| Mid-Market | 73.2% | 23.6% |
| Enterprise | 12.5% | 58.3% |
| Total page views | 1,405 | 180 |
| Total LLM citations | 2,418 | 1,595 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
OpenText Service Management Automation X (SMAX)
OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower users to self-resolve common requests with private generative AI chatbots that offer human-like responses. Give your team what they need—ITIL best-practice templates, codeless configurations, and built-in AI and analytics for automating workflows, improving processes, and solving issues. With SaaS deployment, SMAX eliminates the hassle of installation, maintenance, and upgrade.
- Ease of Use
- Helpful
- Integrations
- Time Management
- Cloud Services
- Software Updates