Helpdesk 365 vs. Motadata ServiceOps
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | Motadata ServiceOps |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 258 | 47 |
| Ease of use | 9.5 | 9.4 |
| Ease of setup | 9.3 | 9.3 |
| Quality of support | 9.8 | 9.6 |
| Meets requirements | 9.3 | 9.3 |
| NPS | 85.214008 | 73.333333 |
| Small Business | 14.3% | 12.8% |
| Mid-Market | 73.2% | 63.8% |
| Enterprise | 12.5% | 23.4% |
| Total page views | 1,405 | 644 |
| Total LLM citations | 2,418 | 212 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
Motadata ServiceOps
Motadata ServiceOps is an AI-enabled, ITIL-aligned IT Service Management platform that helps organizations improve service delivery across people, processes, and technology. Built on DFIT (Deep Learning Framework for IT Operations), it brings IT service management, asset management, and patch management together in one unified suite, removing the need for third-party tools.
- Tracking
- Asset Management
- Tracking Changes
- Ease of Use
- Monitoring
- Simple