Helpdesk 365 vs. ManageEngine ServiceDesk Plus
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | ManageEngine ServiceDesk Plus |
|---|---|---|
| Overall rating | 4.7 | 4.2 |
| Review count | 258 | 253 |
| Ease of use | 9.5 | 8.7 |
| Ease of setup | 9.3 | 8.4 |
| Quality of support | 9.8 | 8.4 |
| Meets requirements | 9.3 | 8.8 |
| NPS | 85.214008 | 46.153846 |
| Small Business | 14.3% | 9.6% |
| Mid-Market | 73.2% | 59.0% |
| Enterprise | 12.5% | 31.5% |
| Total page views | 1,405 | 954 |
| Total LLM citations | 2,418 | 19,314 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
ManageEngine ServiceDesk Plus
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.
- Ease of Use
- Features
- User Interface
- Integrations
- Customer Support
- Intuitive