Helpdesk 365 vs. LogMeIn Resolve
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | LogMeIn Resolve |
|---|---|---|
| Overall rating | 4.7 | 4.3 |
| Review count | 258 | 474 |
| Ease of use | 9.5 | 9.1 |
| Ease of setup | 9.3 | 9.0 |
| Quality of support | 9.8 | 8.9 |
| Meets requirements | 9.3 | 9.1 |
| NPS | 85.214008 | 55.201699 |
| Small Business | 14.3% | 35.5% |
| Mid-Market | 73.2% | 43.1% |
| Enterprise | 12.5% | 21.4% |
| Total page views | 1,405 | 1,211 |
| Total LLM citations | 2,418 | 5,616 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
LogMeIn Resolve
LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support.
- Ease of Use
- Remote Control
- Remote Access
- Remote Support
- Customer Support
- Features