Helpdesk 365 vs. LogMeIn Rescue
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | LogMeIn Rescue |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 258 | 239 |
| Ease of use | 9.5 | 9.3 |
| Ease of setup | 9.3 | 9.4 |
| Quality of support | 9.8 | 9.0 |
| Meets requirements | 9.3 | 9.3 |
| NPS | 85.214008 | 71.748879 |
| Small Business | 14.3% | 32.9% |
| Mid-Market | 73.2% | 40.1% |
| Enterprise | 12.5% | 27.0% |
| Total page views | 1,405 | 1,090 |
| Total LLM citations | 2,418 | 3,153 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
LogMeIn Rescue
LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience.
- Ease of Use
- Remote Support
- Remote Access
- Remote Control
- Customer Support
- Reliability