Helpdesk 365 vs. IBM Maximo IT
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | IBM Maximo IT |
|---|---|---|
| Overall rating | 4.7 | 4.2 |
| Review count | 258 | 18 |
| Ease of use | 9.5 | 8.5 |
| Ease of setup | 9.3 | 8.1 |
| Quality of support | 9.8 | 8.7 |
| Meets requirements | 9.3 | 9.0 |
| NPS | 85.214008 | 52.941176 |
| Small Business | 14.3% | 33.3% |
| Mid-Market | 73.2% | 44.4% |
| Enterprise | 12.5% | 22.2% |
| Total page views | 1,405 | 208 |
| Total LLM citations | 2,418 | 1,741 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
IBM Maximo IT
IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an efficient, high velocity business. The velocity of change often determines whether a business can maintain business competitive advantage and thrive. IT/OT Convergence Connected physical enterprise assets (IoT) are now part of the end-to-end IT systems.