Helpdesk 365 vs. GLPI
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | GLPI |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 258 | 42 |
| Ease of use | 9.5 | 8.8 |
| Ease of setup | 9.3 | 8.6 |
| Quality of support | 9.8 | 8.6 |
| Meets requirements | 9.3 | 9.1 |
| NPS | 85.214008 | 72.5 |
| Small Business | 14.3% | 32.5% |
| Mid-Market | 73.2% | 37.5% |
| Enterprise | 12.5% | 30.0% |
| Total page views | 1,405 | 871 |
| Total LLM citations | 2,418 | 11,233 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease