Helpdesk 365 vs. ConnectWise PSA
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | ConnectWise PSA |
|---|---|---|
| Overall rating | 4.7 | 4.0 |
| Review count | 258 | 582 |
| Ease of use | 9.5 | 7.8 |
| Ease of setup | 9.3 | 7.1 |
| Quality of support | 9.8 | 7.8 |
| Meets requirements | 9.3 | 8.6 |
| NPS | 85.214008 | 30.630631 |
| Small Business | 14.3% | 66.1% |
| Mid-Market | 73.2% | 28.0% |
| Enterprise | 12.5% | 5.9% |
| Total page views | 1,405 | 921 |
| Total LLM citations | 2,418 | 8,599 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
ConnectWise PSA
ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes.
- Ease of Use
- Integration
- Integrations
- Feature Richness
- Customer Support
- Customizability