Helpdesk 365 vs. Autotask
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | Autotask |
|---|---|---|
| Overall rating | 4.7 | 4.3 |
| Review count | 258 | 641 |
| Ease of use | 9.5 | 8.2 |
| Ease of setup | 9.3 | 7.7 |
| Quality of support | 9.8 | 8.4 |
| Meets requirements | 9.3 | 8.7 |
| NPS | 85.214008 | 51.424051 |
| Small Business | 14.3% | 70.0% |
| Mid-Market | 73.2% | 27.1% |
| Enterprise | 12.5% | 2.9% |
| Total page views | 1,405 | 1,343 |
| Total LLM citations | 2,418 | 6,503 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
Autotask
Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value.
- Ease of Use
- Integrations
- Ticket Management
- Automation
- Efficiency
- Easy Integrations