Helpdesk 365 vs. ALVAO Service Desk
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | ALVAO Service Desk |
|---|---|---|
| Overall rating | 4.7 | 4.6 |
| Review count | 258 | 52 |
| Ease of use | 9.5 | 9.1 |
| Ease of setup | 9.3 | 8.7 |
| Quality of support | 9.8 | 9.4 |
| Meets requirements | 9.3 | 8.9 |
| NPS | 85.214008 | 75 |
| Small Business | 14.3% | 5.8% |
| Mid-Market | 73.2% | 65.4% |
| Enterprise | 12.5% | 28.8% |
| Total page views | 1,405 | 90 |
| Total LLM citations | 2,418 | 136 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
ALVAO Service Desk
ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results.
- User Interface
- Ease of Use
- Time-saving
- Automation
- Deployment Ease
- Collaboration