Helios vs. ServiceNow Cloud Observability (formerly LightStep)
A side-by-side comparison based on G2 review data.
| Metric | Helios | ServiceNow Cloud Observability (formerly LightStep) |
|---|---|---|
| Overall rating | 4.9 | 4.6 |
| Review count | 12 | 20 |
| Ease of use | 8.1 | 9.3 |
| Ease of setup | 9.3 | 9.0 |
| Quality of support | 10.0 | 9.7 |
| Meets requirements | 8.9 | 9.2 |
| NPS | 100 | 73.684211 |
| Small Business | 50.0% | 20.0% |
| Mid-Market | 25.0% | 35.0% |
| Enterprise | 25.0% | 45.0% |
| Total page views | 88 | 59 |
| Total LLM citations | 103 | 238 |
Helios
Helios is a dev-first observability platform that helps Dev and Ops teams shorten the time to find and fix issues in distributed applications. Built on OpenTelemetry, Helios provides traces and correlates them with logs and metrics, enabling end-to-end app visibility and faster troubleshooting.
ServiceNow Cloud Observability (formerly LightStep)
Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.