Helios vs. EasyVista Service Manager
A side-by-side comparison based on G2 review data.
| Metric | Helios | EasyVista Service Manager |
|---|---|---|
| Overall rating | 4.9 | 4.0 |
| Review count | 12 | 102 |
| Ease of use | 8.1 | 7.6 |
| Ease of setup | 9.3 | 7.8 |
| Quality of support | 10.0 | 8.1 |
| Meets requirements | 8.9 | 8.4 |
| NPS | 100 | 27.835052 |
| Small Business | 50.0% | 8.8% |
| Mid-Market | 25.0% | 30.4% |
| Enterprise | 25.0% | 60.8% |
| Total page views | 88 | 319 |
| Total LLM citations | 103 | 1,644 |
Helios
Helios is a dev-first observability platform that helps Dev and Ops teams shorten the time to find and fix issues in distributed applications. Built on OpenTelemetry, Helios provides traces and correlates them with logs and metrics, enabling end-to-end app visibility and faster troubleshooting.
EasyVista Service Manager
EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.
- Integrations
- Flexibility
- Implementation Ease
- Ease of Use
- Customizability
- Customer Support