Heidi vs. Freed
A side-by-side comparison based on G2 review data.
| Metric | Heidi | Freed |
|---|---|---|
| Overall rating | 4.9 | 5.0 |
| Review count | 19 | 13 |
| Ease of use | 9.3 | 10.0 |
| Ease of setup | 9.4 | 9.9 |
| Quality of support | 9.2 | 9.8 |
| Meets requirements | 9.5 | 10.0 |
| NPS | 100 | 100 |
| Small Business | 72.7% | 75.0% |
| Mid-Market | 9.1% | 25.0% |
| Enterprise | 18.2% | 0.0% |
| Total page views | 725 | 495 |
| Total LLM citations | 5,109 | 1,419 |
Heidi
Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decisions at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care.
Freed
Freed is an ambient AI medical scribe that gives independent clinics their time back. Now, Freed handles the busywork across your whole practice: - AI scribe: Turn patient conversations into accurate, customized notes that push to web-based EHRs via Chrome extension - Clinical Evidence: Evidence-based answers to your medical questions, tailored to each patient's context, from 50+ trusted sources. - Coding: ICD-10 and CPT suggestions built right into your note, so you code visits accurately — at the level your documentation supports.