G2 Vendor Directory

Heartbeat vs. TrueLoyal

A side-by-side comparison based on G2 review data.

MetricHeartbeat

by Heartbeat Chat

TrueLoyal

by TrueLoyal

Overall rating4.84.6
Review count36160
Ease of use9.59.1
Ease of setup9.09.0
Quality of support9.49.5
Meets requirements9.29.0
NPS88.57142974.522293
Small Business88.9%53.1%
Mid-Market8.3%30.0%
Enterprise2.8%16.9%
Total page views460820
Total LLM citations7,4322,264

Heartbeat

Heartbeat is the all-in-one platform for community businesses. We bring together all the tools needed to run a profitable, scalable, community business — discussions, chats, courses, documents, event pages, voice channels, analytics, referral program management, and full payments suite — all under your own website.

Pros

  • Ease of Use
  • Features
  • Easy Setup
  • Navigation Ease
  • Integrations
  • Customer Support

TrueLoyal

TrueLoyal® is a customer loyalty software solution specifically designed for brands that distribute their products through retailers they do not own. This innovative platform addresses a common challenge faced by many brands: the inability to track customer purchases and engage directly with consumers when their products are sold through third-party retailers. By enabling shoppers to scan their receipts and verify purchases, TrueLoyal allows brands to establish a direct relationship with their customers, regardless of where the transaction occurred.

Pros

  • Ease of Use
  • Rewards Program
  • Customer Support
  • Setup Ease
  • Rewards System
  • Features