G2 Vendor Directory

Heartbeat vs. Influitive

A side-by-side comparison based on G2 review data.

MetricHeartbeat

by Heartbeat Chat

Influitive

by Jigsaw Interactive

Overall rating4.84.4
Review count36396
Ease of use9.58.8
Ease of setup9.08.1
Quality of support9.49.3
Meets requirements9.28.8
NPS88.57142967.010309
Small Business88.9%9.4%
Mid-Market8.3%48.6%
Enterprise2.8%42.0%
Total page views460667
Total LLM citations7,4322,308

Heartbeat

Heartbeat is the all-in-one platform for community businesses. We bring together all the tools needed to run a profitable, scalable, community business — discussions, chats, courses, documents, event pages, voice channels, analytics, referral program management, and full payments suite — all under your own website.

Pros

  • Ease of Use
  • Features
  • Easy Setup
  • Navigation Ease
  • Integrations
  • Customer Support

Influitive

Influitive allows you to build a community of advocates and invite your customers, developers, partners, and employees to complete challenges, referrals, product reviews, social media posts, and more. As they complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily visualize and report on all activities completed and the ROI of those activities, while integrating with your CRM and marketing automation platform to guide members through the entire customer journey.

Pros

  • Ease of Use
  • Community Engagement
  • Competition Fun
  • Intuitive
  • Engagement
  • Customer Support