HCL Verse vs. Hiver in Gmail

Discover how HCL Verse offers business email with analytics and collaboration to help you have a more productive workday Get more done Stop managing your email and start managing your work. HCL Verse brings forward the messages, meetings and actions you need to focus on. Right now. Cut through the clutter See your calendar at all times and access key contacts in a click. See if a colleague has something for you—or needs something from you. Review an attachment and reply. All without leaving your email. Collaborate from your inbox Post content to social networks and send instant messages.

Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface.