Interakt vs. Relay Network
A side-by-side comparison based on G2 review data.
| Metric | Interakt | Relay Network |
|---|---|---|
| Overall rating | 4.4 | 4.3 |
| Review count | 69 | 12 |
| Ease of use | 8.8 | 8.7 |
| Ease of setup | 9.0 | 8.4 |
| Quality of support | 9.1 | 9.5 |
| Meets requirements | 8.9 | 9.0 |
| NPS | 63.768116 | 41.666667 |
| Small Business | 68.2% | 27.3% |
| Mid-Market | 28.8% | 36.4% |
| Enterprise | 3.0% | 36.4% |
| Total page views | 472 | 607 |
| Total LLM citations | 2,822 | 2,635 |
Interakt
Launched in 2020, Interakt is a full-stack conversational marketing, sales, and support platform built on top of official WhatsApp Business APIs. Over 10,000 businesses across the globe trust Interakt to reduce CAC, improve customer LTV, and drive repeat purchases. The platform is built on the same technology that powered the Indian government’s MyGOV COVID Bot on WhatsApp, which handled 150 million users and 600 million messages. Additionally, it brought the world the first-ever end-to-end, immersive shopping experience on WhatsApp for Jio Mart. This achievement earned recognition from Mr.
- Ease of Use
- Helpful
- Customer Support
- Customer Satisfaction
- Automation
- Chat Features
Relay Network
Relay is a secure content delivery channel that enables enterprises to reach and drive customers to action through a personalized, mobile experience, without requiring a login or download. By combining SMS with feed technology, Relay delivers tailored, action-oriented content directly to each customer in a scrolling feed, driving better outcomes across industries like healthcare, financial services, insurance, and life sciences.
- Customer Support
- Helpful
- Customer Satisfaction
- Communication
- Engagement
- Response Time