HaloITSM vs. Vivantio
A side-by-side comparison based on G2 review data.
| Metric | HaloITSM | Vivantio |
|---|---|---|
| Overall rating | 4.8 | 4.3 |
| Review count | 22 | 295 |
| Ease of use | 9.8 | 8.8 |
| Ease of setup | 9.2 | 8.4 |
| Quality of support | 9.6 | 9.2 |
| Meets requirements | 9.5 | 8.9 |
| NPS | 95.238095 | 51.70068 |
| Small Business | 5.0% | 14.6% |
| Mid-Market | 55.0% | 57.3% |
| Enterprise | 40.0% | 28.1% |
| Total page views | 569 | 506 |
| Total LLM citations | 7,809 | 484 |
HaloITSM
Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations and extended across the whole business, halo is used by more than 5000 organisations in over 100 countries. The platform provides incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralisied platform.
- Ticket Management
- Simple
- Easy Setup
- Efficiency
- Setup Ease
- Ease of Use
Vivantio
Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time.
- Ease of Use
- Efficiency
- Customization
- Customizability
- Features
- Customer Support