HaloITSM vs. TOPdesk
A side-by-side comparison based on G2 review data.
| Metric | HaloITSM | TOPdesk |
|---|---|---|
| Overall rating | 4.8 | 4.1 |
| Review count | 22 | 30 |
| Ease of use | 9.8 | 8.3 |
| Ease of setup | 9.2 | 7.7 |
| Quality of support | 9.6 | 9.0 |
| Meets requirements | 9.5 | 8.8 |
| NPS | 95.238095 | 42.857143 |
| Small Business | 5.0% | 20.0% |
| Mid-Market | 55.0% | 43.3% |
| Enterprise | 40.0% | 36.7% |
| Total page views | 569 | 251 |
| Total LLM citations | 7,809 | 1,529 |
HaloITSM
Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations and extended across the whole business, halo is used by more than 5000 organisations in over 100 countries. The platform provides incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralisied platform.
- Ticket Management
- Simple
- Easy Setup
- Efficiency
- Setup Ease
- Ease of Use
TOPdesk
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team.
- Features
- Asset Management
- Automation
- Reporting
- Ease of Use
- Intuitive