HaloITSM vs. ServiceNow IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | HaloITSM | ServiceNow IT Service Management |
|---|---|---|
| Overall rating | 4.8 | 4.5 |
| Review count | 22 | 2,010 |
| Ease of use | 9.8 | 8.8 |
| Ease of setup | 9.2 | 8.4 |
| Quality of support | 9.6 | 8.8 |
| Meets requirements | 9.5 | 9.1 |
| NPS | 95.238095 | 65.143464 |
| Small Business | 5.0% | 6.0% |
| Mid-Market | 55.0% | 21.9% |
| Enterprise | 40.0% | 72.1% |
| Total page views | 569 | 8,309 |
| Total LLM citations | 7,809 | 29,556 |
HaloITSM
Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations and extended across the whole business, halo is used by more than 5000 organisations in over 100 countries. The platform provides incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralisied platform.
- Ticket Management
- Simple
- Easy Setup
- Efficiency
- Setup Ease
- Ease of Use
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations