G2 Vendor Directory

HaloITSM vs. ScriptRunner for Jira

A side-by-side comparison based on G2 review data.

MetricHaloITSM

by Halo Service Solutions

ScriptRunner for Jira

by Adaptavist

Overall rating4.84.4
Review count2226
Ease of use9.88.9
Ease of setup9.28.7
Quality of support9.68.2
Meets requirements9.59.1
NPS95.23809552
Small Business5.0%30.8%
Mid-Market55.0%34.6%
Enterprise40.0%34.6%
Total page views56989
Total LLM citations7,809267

HaloITSM

Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations and extended across the whole business, halo is used by more than 5000 organisations in over 100 countries. The platform provides incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralisied platform.

Pros

  • Ticket Management
  • Simple
  • Easy Setup
  • Efficiency
  • Setup Ease
  • Ease of Use

ScriptRunner for Jira

Designed for Jira administrators of all technical backgrounds, ScriptRunner enables you to surpass the limitations of Jira through its unlimited and advanced automation and customisation capabilities. Harness the power of scripted automation with pre-built templates and an assisted coding experience, allowing you to swiftly fulfill advanced requirements and free yourself of repetitive manual tasks Trigger actions in response to issue creation using the Script Listeners Customise your configurations and gain control over your fields using Behaviours Keep teams synced with readily-calculated

Pros

  • Customizability
  • Automation
  • Customization
  • Ease of Use
  • Jira Integration
  • Customer Support