HaloITSM vs. OTRS
A side-by-side comparison based on G2 review data.
| Metric | HaloITSM | OTRS |
|---|---|---|
| Overall rating | 4.8 | 4.4 |
| Review count | 22 | 38 |
| Ease of use | 9.8 | 9.3 |
| Ease of setup | 9.2 | 8.2 |
| Quality of support | 9.6 | 9.1 |
| Meets requirements | 9.5 | 9.3 |
| NPS | 95.238095 | 56.756757 |
| Small Business | 5.0% | 7.9% |
| Mid-Market | 55.0% | 31.6% |
| Enterprise | 40.0% | 60.5% |
| Total page views | 569 | 82 |
| Total LLM citations | 7,809 | 362 |
HaloITSM
Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations and extended across the whole business, halo is used by more than 5000 organisations in over 100 countries. The platform provides incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralisied platform.
- Ticket Management
- Simple
- Easy Setup
- Efficiency
- Setup Ease
- Ease of Use
OTRS
OTRS is a flexible IT service management (ITSM) and service desk platform that helps organizations manage tickets, incidents, service requests, workflows, assets, and support operations from one centralized system. Built for organizations that need more than basic ticketing, OTRS supports ITIL-based service management processes, workflow automation, self-service, knowledge management, SLA management, reporting, and configuration and asset management.
- Tracking Ease
- Ticket Management
- Organization
- Ease of Use
- Management Centralization
- Customizability