HaloITSM vs. Helpdesk 365
A side-by-side comparison based on G2 review data.
| Metric | HaloITSM | Helpdesk 365 |
|---|---|---|
| Overall rating | 4.8 | 4.7 |
| Review count | 22 | 258 |
| Ease of use | 9.8 | 9.5 |
| Ease of setup | 9.2 | 9.3 |
| Quality of support | 9.6 | 9.8 |
| Meets requirements | 9.5 | 9.3 |
| NPS | 95.238095 | 85.214008 |
| Small Business | 5.0% | 14.3% |
| Mid-Market | 55.0% | 73.2% |
| Enterprise | 40.0% | 12.5% |
| Total page views | 569 | 1,405 |
| Total LLM citations | 7,809 | 2,418 |
HaloITSM
Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations and extended across the whole business, halo is used by more than 5000 organisations in over 100 countries. The platform provides incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralisied platform.
- Ticket Management
- Simple
- Easy Setup
- Efficiency
- Setup Ease
- Ease of Use
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive