HaloITSM vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | HaloITSM | Freshservice |
|---|---|---|
| Overall rating | 4.8 | 4.6 |
| Review count | 22 | 1,366 |
| Ease of use | 9.8 | 9.3 |
| Ease of setup | 9.2 | 9.0 |
| Quality of support | 9.6 | 9.1 |
| Meets requirements | 9.5 | 9.0 |
| NPS | 95.238095 | 75.644917 |
| Small Business | 5.0% | 18.0% |
| Mid-Market | 55.0% | 60.9% |
| Enterprise | 40.0% | 21.1% |
| Total page views | 569 | 3,143 |
| Total LLM citations | 7,809 | 28,238 |
HaloITSM
Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations and extended across the whole business, halo is used by more than 5000 organisations in over 100 countries. The platform provides incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralisied platform.
- Ticket Management
- Simple
- Easy Setup
- Efficiency
- Setup Ease
- Ease of Use
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface