Halo Service Desk vs. TOPdesk
A side-by-side comparison based on G2 review data.
| Metric | Halo Service Desk | TOPdesk |
|---|---|---|
| Overall rating | 4.5 | 4.1 |
| Review count | 17 | 30 |
| Ease of use | 9.5 | 8.3 |
| Ease of setup | 8.3 | 7.7 |
| Quality of support | 9.5 | 9.0 |
| Meets requirements | 8.9 | 8.8 |
| NPS | 64.705882 | 42.857143 |
| Small Business | 47.1% | 20.0% |
| Mid-Market | 35.3% | 43.3% |
| Enterprise | 17.6% | 36.7% |
| Total page views | 90 | 251 |
| Total LLM citations | 472 | 1,529 |
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.
TOPdesk
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team.
- Features
- Asset Management
- Automation
- Reporting
- Ease of Use
- Intuitive