Halo Service Desk vs. ServiceNow IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | Halo Service Desk | ServiceNow IT Service Management |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 17 | 2,010 |
| Ease of use | 9.5 | 8.8 |
| Ease of setup | 8.3 | 8.4 |
| Quality of support | 9.5 | 8.8 |
| Meets requirements | 8.9 | 9.1 |
| NPS | 64.705882 | 65.143464 |
| Small Business | 47.1% | 6.0% |
| Mid-Market | 35.3% | 21.9% |
| Enterprise | 17.6% | 72.1% |
| Total page views | 90 | 8,309 |
| Total LLM citations | 472 | 29,556 |
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations