Halo Service Desk vs. Serval
A side-by-side comparison based on G2 review data.
| Metric | Halo Service Desk | Serval |
|---|---|---|
| Overall rating | 4.5 | 4.9 |
| Review count | 17 | 14 |
| Ease of use | 9.5 | 9.5 |
| Ease of setup | 8.3 | 9.5 |
| Quality of support | 9.5 | 9.6 |
| Meets requirements | 8.9 | 9.5 |
| NPS | 64.705882 | 100 |
| Small Business | 47.1% | 21.4% |
| Mid-Market | 35.3% | 64.3% |
| Enterprise | 17.6% | 14.3% |
| Total page views | 90 | 318 |
| Total LLM citations | 472 | 637 |
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.
Serval
Serval is an AI-native enterprise service management platform that automates employee support requests. Serval has full ITSM functionality including request, incident, problem, change, and knowledge management. They also include a robust CMDB, HAM/SAM workflows, and native access management. Serval is built on a two-agent architecture.