Halo Service Desk vs. Helpdesk 365
A side-by-side comparison based on G2 review data.
| Metric | Halo Service Desk | Helpdesk 365 |
|---|---|---|
| Overall rating | 4.5 | 4.7 |
| Review count | 17 | 258 |
| Ease of use | 9.5 | 9.5 |
| Ease of setup | 8.3 | 9.3 |
| Quality of support | 9.5 | 9.8 |
| Meets requirements | 8.9 | 9.3 |
| NPS | 64.705882 | 85.214008 |
| Small Business | 47.1% | 14.3% |
| Mid-Market | 35.3% | 73.2% |
| Enterprise | 17.6% | 12.5% |
| Total page views | 90 | 1,405 |
| Total LLM citations | 472 | 2,418 |
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive