Halo Service Desk vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Halo Service Desk | Freshservice |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 17 | 1,366 |
| Ease of use | 9.5 | 9.3 |
| Ease of setup | 8.3 | 9.0 |
| Quality of support | 9.5 | 9.1 |
| Meets requirements | 8.9 | 9.0 |
| NPS | 64.705882 | 75.644917 |
| Small Business | 47.1% | 18.0% |
| Mid-Market | 35.3% | 60.9% |
| Enterprise | 17.6% | 21.1% |
| Total page views | 90 | 3,143 |
| Total LLM citations | 472 | 28,238 |
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface