G2 Vendor Directory

Helply vs. Zendo

A side-by-side comparison based on G2 review data.

MetricHelply

by GrooveHQ

Zendo

by MPC

Overall rating4.64.9
Review count19512
Ease of use9.59.5
Ease of setup9.59.1
Quality of support9.39.6
Meets requirements9.09.6
NPS75.257732100
Small Business77.4%91.7%
Mid-Market21.5%8.3%
Enterprise1.0%0.0%
Total page views30993
Total LLM citations0348

Helply

Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies scale customer support without scaling headcount. Results customers report - Sender.net: ~4,000 conversations a month, 71% resolved end to end. - StaffTraveler: 24/7 coverage for 1M+ users, tickets cut in half at an 88% resolution rate. - Covidence: 64% of support resolved end to end, with zero drop in accuracy. - Proposify: 52% resolved end to end, ~220 fewer tickets a month reaching the team.

Pros

  • Helpful
  • Automation
  • Customer Support
  • Time-saving
  • Knowledge Base
  • Integrations

Zendo

Zendo is an all-in-one software for streamlining selling services, from custom, and productized to subscriptions. It helps entrepreneurs and agencies speed up their internal processes with the help of automation. Create your own workflows, automatically generate invoices, and boast a professional-looking Service Catalog, where your clients can easily make a purchase. It's a simple and elegant solution that instead of a dashboard, proposes a chat as a center of operations, where each new client's request creates a conversation thread.

Pros

  • Ease of Use
  • Communication
  • Client Relationship Management
  • Affordable
  • Centralization
  • Client Communication