Helply vs. Trengo
A side-by-side comparison based on G2 review data.
| Metric | Helply | Trengo |
|---|---|---|
| Overall rating | 4.6 | 4.3 |
| Review count | 195 | 246 |
| Ease of use | 9.5 | 8.8 |
| Ease of setup | 9.5 | 8.4 |
| Quality of support | 9.3 | 9.0 |
| Meets requirements | 9.0 | 8.4 |
| NPS | 75.257732 | 55.327869 |
| Small Business | 77.4% | 72.8% |
| Mid-Market | 21.5% | 25.2% |
| Enterprise | 1.0% | 2.0% |
| Total page views | 309 | 296 |
| Total LLM citations | 0 | 8,955 |
Helply
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies scale customer support without scaling headcount. Results customers report - Sender.net: ~4,000 conversations a month, 71% resolved end to end. - StaffTraveler: 24/7 coverage for 1M+ users, tickets cut in half at an 88% resolution rate. - Covidence: 64% of support resolved end to end, with zero drop in accuracy. - Proposify: 52% resolved end to end, ~220 fewer tickets a month reaching the team.
- Helpful
- Automation
- Customer Support
- Time-saving
- Knowledge Base
- Integrations
Trengo
Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo.
- Ease of Use
- Helpful
- Customer Support
- Features
- Communication
- Easy Setup