Helply vs. Tidio
A side-by-side comparison based on G2 review data.
| Metric | Helply | Tidio |
|---|---|---|
| Overall rating | 4.6 | 4.6 |
| Review count | 195 | 1,999 |
| Ease of use | 9.5 | 9.4 |
| Ease of setup | 9.5 | 9.3 |
| Quality of support | 9.3 | 9.3 |
| Meets requirements | 9.0 | 9.2 |
| NPS | 75.257732 | 75.958549 |
| Small Business | 77.4% | 90.1% |
| Mid-Market | 21.5% | 8.9% |
| Enterprise | 1.0% | 1.1% |
| Total page views | 309 | 5,412 |
| Total LLM citations | 0 | 48,179 |
Helply
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies scale customer support without scaling headcount. Results customers report - Sender.net: ~4,000 conversations a month, 71% resolved end to end. - StaffTraveler: 24/7 coverage for 1M+ users, tickets cut in half at an 88% resolution rate. - Covidence: 64% of support resolved end to end, with zero drop in accuracy. - Proposify: 52% resolved end to end, ~220 fewer tickets a month reaching the team.
- Helpful
- Automation
- Customer Support
- Time-saving
- Knowledge Base
- Integrations
Tidio
Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard.
- Ease of Use
- Helpful
- Chatbots
- Easy Setup
- Features
- Chat Features