Helply vs. Mojo Helpdesk
A side-by-side comparison based on G2 review data.
| Metric | Helply | Mojo Helpdesk |
|---|---|---|
| Overall rating | 4.6 | 4.4 |
| Review count | 195 | 242 |
| Ease of use | 9.5 | 9.1 |
| Ease of setup | 9.5 | 9.0 |
| Quality of support | 9.3 | 9.0 |
| Meets requirements | 9.0 | 8.9 |
| NPS | 75.257732 | 58.723404 |
| Small Business | 77.4% | 29.5% |
| Mid-Market | 21.5% | 55.6% |
| Enterprise | 1.0% | 14.9% |
| Total page views | 309 | 78 |
| Total LLM citations | 0 | 523 |
Helply
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies scale customer support without scaling headcount. Results customers report - Sender.net: ~4,000 conversations a month, 71% resolved end to end. - StaffTraveler: 24/7 coverage for 1M+ users, tickets cut in half at an 88% resolution rate. - Covidence: 64% of support resolved end to end, with zero drop in accuracy. - Proposify: 52% resolved end to end, ~220 fewer tickets a month reaching the team.
- Helpful
- Automation
- Customer Support
- Time-saving
- Knowledge Base
- Integrations
Mojo Helpdesk
Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents.