Helply vs. Missive
A side-by-side comparison based on G2 review data.
| Metric | Helply | Missive |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 195 | 861 |
| Ease of use | 9.5 | 9.0 |
| Ease of setup | 9.5 | 8.9 |
| Quality of support | 9.3 | 9.4 |
| Meets requirements | 9.0 | 9.2 |
| NPS | 75.257732 | 78.413069 |
| Small Business | 77.4% | 87.9% |
| Mid-Market | 21.5% | 11.9% |
| Enterprise | 1.0% | 0.2% |
| Total page views | 309 | 1,740 |
| Total LLM citations | 0 | 20,315 |
Helply
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies scale customer support without scaling headcount. Results customers report - Sender.net: ~4,000 conversations a month, 71% resolved end to end. - StaffTraveler: 24/7 coverage for 1M+ users, tickets cut in half at an 88% resolution rate. - Covidence: 64% of support resolved end to end, with zero drop in accuracy. - Proposify: 52% resolved end to end, ~220 fewer tickets a month reaching the team.
- Helpful
- Automation
- Customer Support
- Time-saving
- Knowledge Base
- Integrations
Missive
Are you double sending emails? Not knowing who's responding to what, or whether they've responded at all? Losing the thread when the person who owns it is out? What if your business could manage all your email accounts, including its shared inboxes like support@, sales@, info@, and accounting@, along with SMS, WhatsApp, Messenger, and Instagram—all in one place? Missive is inbox collaboration for teams that run on email. Every conversation gets an owner, so nobody replies twice and nothing sits unread for a week.
- Team Collaboration
- Communication
- Ease of Use
- Features
- Communication Ease
- Collaboration