Helply vs. Keeping
A side-by-side comparison based on G2 review data.
| Metric | Helply | Keeping |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 195 | 71 |
| Ease of use | 9.5 | 9.1 |
| Ease of setup | 9.5 | 8.9 |
| Quality of support | 9.3 | 9.3 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 75.257732 | 61.428571 |
| Small Business | 77.4% | 78.9% |
| Mid-Market | 21.5% | 21.1% |
| Enterprise | 1.0% | 0.0% |
| Total page views | 309 | 170 |
| Total LLM citations | 0 | 148 |
Helply
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies scale customer support without scaling headcount. Results customers report - Sender.net: ~4,000 conversations a month, 71% resolved end to end. - StaffTraveler: 24/7 coverage for 1M+ users, tickets cut in half at an 88% resolution rate. - Covidence: 64% of support resolved end to end, with zero drop in accuracy. - Proposify: 52% resolved end to end, ~220 fewer tickets a month reaching the team.
- Helpful
- Automation
- Customer Support
- Time-saving
- Knowledge Base
- Integrations
Keeping
Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in New York, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you.
- Simple
- Ease of Use
- Team Collaboration
- Communication
- Easy Access
- Email Management