Helply vs. HighLevel
A side-by-side comparison based on G2 review data.
| Metric | Helply | HighLevel |
|---|---|---|
| Overall rating | 4.6 | 4.6 |
| Review count | 195 | 654 |
| Ease of use | 9.5 | 8.1 |
| Ease of setup | 9.5 | 7.7 |
| Quality of support | 9.3 | 8.4 |
| Meets requirements | 9.0 | 8.9 |
| NPS | 75.257732 | 76.175549 |
| Small Business | 77.4% | 94.6% |
| Mid-Market | 21.5% | 4.5% |
| Enterprise | 1.0% | 0.9% |
| Total page views | 309 | 10,121 |
| Total LLM citations | 0 | 139,405 |
Helply
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies scale customer support without scaling headcount. Results customers report - Sender.net: ~4,000 conversations a month, 71% resolved end to end. - StaffTraveler: 24/7 coverage for 1M+ users, tickets cut in half at an 88% resolution rate. - Covidence: 64% of support resolved end to end, with zero drop in accuracy. - Proposify: 52% resolved end to end, ~220 fewer tickets a month reaching the team.
- Helpful
- Automation
- Customer Support
- Time-saving
- Knowledge Base
- Integrations
HighLevel
HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more!
- Features
- Helpful
- Customer Support
- Feature Richness
- Automation
- Ease of Use