Helply vs. HelpCrunch
A side-by-side comparison based on G2 review data.
| Metric | Helply | HelpCrunch |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 195 | 240 |
| Ease of use | 9.5 | 9.5 |
| Ease of setup | 9.5 | 9.6 |
| Quality of support | 9.3 | 9.7 |
| Meets requirements | 9.0 | 9.4 |
| NPS | 75.257732 | 88.085106 |
| Small Business | 77.4% | 84.0% |
| Mid-Market | 21.5% | 15.1% |
| Enterprise | 1.0% | 0.8% |
| Total page views | 309 | 353 |
| Total LLM citations | 0 | 1,490 |
Helply
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies scale customer support without scaling headcount. Results customers report - Sender.net: ~4,000 conversations a month, 71% resolved end to end. - StaffTraveler: 24/7 coverage for 1M+ users, tickets cut in half at an 88% resolution rate. - Covidence: 64% of support resolved end to end, with zero drop in accuracy. - Proposify: 52% resolved end to end, ~220 fewer tickets a month reaching the team.
- Helpful
- Automation
- Customer Support
- Time-saving
- Knowledge Base
- Integrations
HelpCrunch
HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. š§ AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control.
- Ease of Use
- Features
- Helpful
- Chat Features
- Customization
- Customer Support