Helply vs. Chatway Live Chat
A side-by-side comparison based on G2 review data.
| Metric | Helply | Chatway Live Chat |
|---|---|---|
| Overall rating | 4.6 | 4.9 |
| Review count | 195 | 91 |
| Ease of use | 9.5 | 9.8 |
| Ease of setup | 9.5 | 9.8 |
| Quality of support | 9.3 | 9.9 |
| Meets requirements | 9.0 | 9.7 |
| NPS | 75.257732 | 95.604396 |
| Small Business | 77.4% | 95.4% |
| Mid-Market | 21.5% | 3.4% |
| Enterprise | 1.0% | 1.1% |
| Total page views | 309 | 827 |
| Total LLM citations | 0 | 1,758 |
Helply
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies scale customer support without scaling headcount. Results customers report - Sender.net: ~4,000 conversations a month, 71% resolved end to end. - StaffTraveler: 24/7 coverage for 1M+ users, tickets cut in half at an 88% resolution rate. - Covidence: 64% of support resolved end to end, with zero drop in accuracy. - Proposify: 52% resolved end to end, ~220 fewer tickets a month reaching the team.
- Helpful
- Automation
- Customer Support
- Time-saving
- Knowledge Base
- Integrations
Chatway Live Chat
Chatway is an all-in-one live chat, AI chatbot, customer service, and customer communication platform that helps businesses support customers, automate conversations, manage multiple channels, and connect support workflows with AI agents and external tools. Businesses can add a customizable live chat widget to their website in minutes and communicate with visitors in real time. Chatway works with virtually any website and offers integrations for platforms such as WordPress, WooCommerce, Shopify, Wix, Square, BigCommerce, and more.
- Ease of Use
- Customer Support
- Easy Setup
- Simple
- Features
- Helpful