G2 Vendor Directory

Gravity Forms vs. SurveySparrow

A side-by-side comparison based on G2 review data.

MetricGravity Forms

by Rocketgenius

SurveySparrow

by SurveySparrow Inc.

Overall rating4.74.4
Review count2482,065
Ease of use9.29.2
Ease of setup9.19.1
Quality of support9.09.0
Meets requirements9.28.9
NPS77.98165162.827484
Small Business85.3%68.5%
Mid-Market13.5%24.5%
Enterprise1.2%7.0%
Total page views2251,968
Total LLM citations4,14612,555

Gravity Forms

Millions of WordPress sites rely on Gravity Forms to collect their most critical information. With our easy-to-use, visual form builder, you can create and launch all kinds of forms on your WordPress website. You can build anything such as advanced contact forms, newsletters, user registration forms, surveys, quizzes, checkout forms, and more in a matter of minutes. Plus, Gravity Forms integrates with your favorite 3rd party services like HubSpot, Mailchimp, Zapier, PayPal, Stripe, and many more.

Pros

  • Flexibility
  • Ease of Use
  • Management Ease
  • Customization Options
  • E-Signatures
  • Intuitive

SurveySparrow

SurveySparrow is the AI-powered CX platform that turns customer feedback into action on its own. Say a customer gives a low satisfaction score. SurveySparrow opens a ticket, assigns your success team, notifies Slack, and sends a follow-up. Nobody has to step in. Built so anyone on your team can run it. SurveySparrow collects feedback, understands it, and acts on it automatically. Collect: Conversational Surveys, with Echo, our AI, asking the natural follow-up in real time, lift response rates by 40%.

Pros

  • Ease of Use
  • User Interface
  • Helpful
  • User Experience
  • Features
  • Intuitive