G2 Vendor Directory

Grasshopper vs. VirtualPBX

A side-by-side comparison based on G2 review data.

MetricGrasshopper

by GoTo

VirtualPBX

by VirtualPBX

Overall rating3.94.2
Review count16235
Ease of use8.38.5
Ease of setup8.27.6
Quality of support8.08.8
Meets requirements8.58.5
NPS35.18518554.285714
Small Business86.3%97.1%
Mid-Market9.3%2.9%
Enterprise4.3%0.0%
Total page views636272
Total LLM citations9,034447

Grasshopper

Grasshopper is the virtual phone system built for small businesses that want to look and operate like pros - without the added complexity or high cost. Trusted by over 150,000 customers, Grasshopper is the app-based solution entrepreneurs rely on to stay connected and in control of their customer communications, while keeping their personal number private. With shared inboxes and shared numbers, collaborating with your team is easier than ever. Route calls, customize greetings, and keep customer conversations organized so nothing slips through the cracks.

Pros

  • VoIP Services
  • Intuitive
  • Messaging Features
  • Calling Features
  • Easy Connection

VirtualPBX

We built the very first cloud phone system back in 1997. Today, we’re still keeping it simple for small businesses: fast, reliable calling, no contracts, and no hidden fees. Get every single feature on one smarter plan. Stay connected to your team and customers from anywhere. Need an extra set of hands? Smart AI tools answer calls and handle routine tasks so you can do more with less. And our real, US-based support is always here to help.

Pros

  • Customer Support
  • Helpful
  • Customer Service
  • Navigation Ease
  • Quick Setup
  • Efficiency